Skip to main content
You are here:

Getting ready for your visit

Here's some useful information to help you prepare once you've booked your visit.

Your booking 

  • Log into our group booking portal to view and manage your booking.
  • Please make sure the numbers on your booking are accurate. We can only permit entry on the day for the number of people booked. 
  • If you need to make changes to your order, please contact our Contact Centre at least 28 days before your visit.
  • If you chose to pay by invoice, please ensure payment is made at least 28 days before your visit. 
  • Please see our booking terms for further information. 

Safeguarding and risk assessment

  • Please read our safeguarding information before your visit.    
  • To help you write your risk assessment, please refer to our risk assessment and hazard identification information, as well as our insurance confirmation documents (see 'Related links' in sidebar).
  • Please ensure you bring enough adults to meet the required supervisory ratio of adults to children. 

Museum resources

Getting to the museum

  • There are no parking spaces for coaches or minibuses at the museum. All vehicles must depart after drop-off and return for pick-up.
  • If travelling by public transport, our travel page may help. If coming by tram, you may want to contact TfGM about their Kid for a Quid offer.

Arrival on the day

  • Your confirmation email contains your group's e-ticket. Please scan this on arrival to get into the museum. 
  • We currently have limited storage space for coats and bags. If you have made a picnic space booking, you will be assigned a storage cage on arrival. If you have not made a picnic space booking, we may not be able to accommodate your belongings.

Exploring the museum 

  • Children of all ages must be supervised at all times by a responsible adult during your visit.
  • Your time exploring our galleries is self-guided—we cannot offer tour guides. Please see Museum Resources above to support your visit.
  • If you have scheduled time in our galleries as part of your itinerary, please note this is not an exclusive booking and these spaces remain open to other visitors.
  • The museum is a shared public space. Please remind your group to respect other visitors, exhibits and museum staff. Poor behaviour could mean that people are asked to leave.
  • Some of our buildings and galleries are currently closed while our multi-million-pound restoration continues.

Contact us 

If you have any queries, you can get in touch with our Contact Centre on 033 0058 0058 or send an email.