Getting ready for your visit

Here's some useful information to help you prepare once you've booked your visit.

Your booking

Log into our group booking portal to view and manage your booking.
Please make sure the numbers on your booking are accurate. We can only permit entry on the day for the number of people booked.
If you need to make changes to your order, please contact our Contact Centre at least 28 days before your visit.
If you chose to pay by invoice, please ensure payment is made at least 28 days before your visit.
Please see our booking terms for further information.

Please read our safeguarding information before your visit.
To help you write your risk assessment, please refer to our risk assessment and hazard identification information, as well as our insurance confirmation documents (see 'Related links' in sidebar).
Please ensure you bring enough adults to meet the required supervisory ratio of adults to children.

Download a museum map to help you find your way around the museum.
Visit our accessibility page for accessibility information. This includes getting around the museum and a visual story of the site.
Download activities and trails to help you explore the museum with your group.

There are no parking spaces for coaches or minibuses at the museum. All vehicles must depart after drop-off and return for pick-up.
Your confirmation email contains your group's e-ticket. Please scan this on arrival to get into the museum.

Children of all ages must be supervised at all times by a responsible adult during your visit.
The museum is a public space. Please remind your group to respect other visitors, exhibits and museum staff.
We expect visitors of all ages to adhere to this code of conduct. Poor behaviour could mean that people are asked to leave.

If you have any queries, you can get in touch with our Contact Centre on 033 0058 0058 or send an email.