We will welcome visitors back from Friday 14 August at 10.00.
The safety of our visitors and staff is our top priority. We have been working hard to ensure all the appropriate measures are in place for a safe and enjoyable visit and taking the time to consult with Government and other partners to get this right ahead of reopening.
We will initially open 10.00–17.00, Wednesday–Sunday.
These reduced opening hours will enable us to carry out enhanced cleaning regimes. It will also give us the time to regularly review our offer and safety measures, ensuring you get the best experience when you visit us.
The museum is home to ideas that changed the world, and we will continue to inspire you with examples of world-leading science and innovation from the past 250 years.
At first, only the four galleries in our New Warehouse will be open along with some of our outdoor space, but there is still plenty to see, do and enjoy. Visitors will be able to explore our Revolution Manchester and Textiles Galleries on Level 0 and enjoy Experiment, our interactive gallery, and The Sun, our current exhibition, on Level 1.
In August and September we expect a visit will last around 90 minutes.
We will also be asking visitors to observe social distancing, pre-book tickets to allow us to manage visitor numbers and follow one-way routes around the museum. There will be additional measures in place to ensure safety, including hand sanitiser stations throughout the museum and enhanced cleaning regimes.
Full details of what to expect will be sent to you as part of your pre-visit email, and we will update our website regularly.
We are very keen to get your feedback following your visit. If you have any suggestions about how we could improve your experience, please let us know by emailing firstname.lastname@example.org.
The guidance is clear that visitor attractions can remain open. You can still book your free ticket and enjoy a safe and fun visit when we reopen from 14 August. However, in line with the guidance, you must only attend the museum with people from your household or support bubble.
Ticketing and getting to the museum
Yes. We have introduced a system of free ticketing to help us manage the volume of visitors and ensure social distancing. You will be able to select a date and time to visit.
Please make sure you only book tickets for people from your household or support bubble, following the local restrictions that the government put in place for areas of the North West from 31 July.
Tickets are available to book online now.
If you are unable to book online, please call us on 0800 047 8124. Please note, you will only be able to book up to two weeks in advance.
No. You will get free access to The Sun with your general admission ticket to the museum.
You will receive your ticket by email. You will need to bring this with you, either on a mobile device or a print-out, as it will have a bar code that needs to be scanned on arrival.
In the interest of sustainability, we would ask you not to print your ticket. Instead, we recommend bringing it with you on a mobile device. However, printed tickets will be accepted.
If you do print your tickets, please make sure you download all images to ensure that the barcodes are printed along with your ticket information. These barcodes will need to be scanned on arrival.
We cannot guarantee that tickets will be available on the day.
If you do come to the museum without a ticket, we will still ask that you book, either using your smartphone or by calling the call centre. Depending on the number of visitors already in the museum, it may be that you can book a ticket for the current time, or you may need to wait until the next available time slot.
We will do our best to accommodate you. However, if you miss your time slot and the museum reaches capacity, you may be asked to wait or to book again for an alternative date and time.
This is for the safety of visitors and colleagues, so we can maintain social distancing inside the museum.
We recommend that you set aside an hour and half for your visit (90 minutes), but of course you are welcome to stay longer.
Signs outside the museum will tell you what to expect, and there will be clear markers on the pavement to show you where to queue.
Please ensure you have your ticket with you, preferably on your smart device, as you will be asked to scan this on entry.
You will also receive a pre-visit email with full information.
The Science and Industry Museum is conveniently located in the heart of the city. You can visit on foot, by bike, use nearby city-centre car parking, or by tram, train and bus.
We recommend you visit the Transport For Greater Manchester website to plan your journey and get up-to-date government guidance on travelling by public transport.
You are all welcome to visit the museum, but will have to do so without socialising with anyone outside of your household or bubble.
You can rearrange your visit by calling 0800 047 8124.
Yes, we have measures in place to ensure everyone can maintain social distancing.
This includes asking you to book free, timed tickets in advance to allow us to manage the volume of visitors, and using e-scanners and contactless payments when inside the museum.
We will also be asking visitors to use easy-to-follow, one-way routes that will be clearly marked.
Screens will be installed at the main reception points, ticket desks and information points.
Hand sanitiser stations will be located throughout the museum, including at key points such as entrances, exits, interactive experiences and high touch areas.
We have implemented enhanced cleaning regimes throughout the museum in line with government guidance.
Yes, visitors to our museums will be required to wear face coverings, in line with Government guidance, for your safety and the safety of other visitors and staff.
I have a specific exemption from wearing a mask. Will I be welcome at your museum?
We welcome everyone and recognise there are circumstances where, for health, age or accessibility reasons, some visitors will not be able to wear face masks or coverings.
We hope that fellow visitors will be respectful and if you feel anybody's conduct towards you is inappropriate, we would urge you to speak to a member of staff who will assist you immediately.
The government lists specific 'legitimate reasons' why people do not need to wear a face covering, including:
- Children under the age of 11
- Not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
- If putting on, wearing or removing a face covering will cause you severe distress
- If you are travelling with or providing assistance to someone who relies on lip reading to communicate
Is it fine to remove my face covering in your café?
You are asked to wear face masks or coverings until you have sat down with your food or drink. Once at a table all visitors are welcome to remove their face coverings and to enjoy their meal or drink.
We will be following the latest government guidance on this and ask you to do the same.
Yes, face coverings will be on sale in the museum shop.
What to expect from your visit
To begin with, we have decided to focus on bringing the galleries in the New Warehouse (the main museum building with its entrance on Lower Byrom Street) back to life.
Our top priority is the safety of visitors and colleagues, and we have put in place new measures to ensure everyone can maintain social distancing and enhanced cleaning regimes can be carried out. This is easier to maintain in some parts of the museum than others, meaning there will be areas that are not accessible to visitors initially. We will continue to review our approach after reopening and in line with new government guidance.
Our museum is also currently undergoing a multi-million-pound regeneration, meaning that some areas are under construction or renovation. This work was paused briefly during lockdown but has now restarted. Once complete, it will see a number of improvements made to our buildings and galleries, as well as the introduction of a brand new exhibition space. However, it does mean that the Power Hall is temporarily closed for improvement.
All galleries inside the New Warehouse will be open. This includes:
- Revolution Manchester
- Textiles Gallery
Our temporary exhibition, The Sun, will also be open for free. Entry to this exhibition is included with your general admission ticket.
We are keeping interactives open where possible. However, exhibits deemed to be high risk (for example, those that involving close contact with the face) will be temporarily closed. For those interactive exhibits that remain open, we will introduce an increased cleaning regime and additional control measures to ensure the safety of visitors and colleagues. We will be reviewing our gallery content and experiences regularly to identify where any changes need to be made.
Hand sanitiser stations will be located at key points in or around all galleries and exhibitions that contain interactive experiences e.g. entrances, exits and high-touch areas.
Unfortunately, we cannot host any live performances until further notice, in line with government guidance.
However, our expert Explainers will be on the museum floor to give you insights into the collection and the chance to explore some additional science.
Unfortunately we are unable to accommodate group visits outside of your household or bubble until further notice.
Guidance is currently being updated on school visits.
To receive updates when bookings re-open, as well as news and free teaching resources, sign up to our Teacher News emails.
Our café, located at the entrance to the Science and Industry Museum, will be open, serving hot and cold drink and snacks, sandwiches and cakes.
In the interest of health and safety, we will use disposable materials rather than crockery. Drinks will be served in takeaway cups only and we will not be able to refill keep cups at this time.
We will not be opening the bistro at this time. However, we will continue to review this decision.
You are welcome to bring your own food. Picnic areas will be clearly signposted.
Yes, our shop will be open from 10.00–17.00, Wednesday–Sunday from Friday 14 August.
We would be grateful if you could use contactless payments where possible to limit the need to pass anything to our colleagues. However, we will accept cash.
Toilets and baby-changing facilities will be open, and we have introduced new hygiene measures and enhanced cleaning regimes in these areas.
To help you keep to social distancing, we will be operating alternate sinks and alternate urinals only. Disposable paper towels will be offered in place of hand dryers, with the exception on single-occupancy toilets, where hand dryers will still be available.
Unfortunately no cloakroom or locker facilities will be available when the museum first re-opens due to the facility being located in a historic part of the building where social distancing cannot be maintained. We will continue to review this.
Our exhibition programme will see some changes as a result of the pandemic and museum closure.
We will give further updates about this shortly. To be the first to receive news and details about events and exhibitions at the museum, sign up to the Science and Industry Museum mailing list.
Yes. Information about revised dates will be available soon.
Yes. Information about revised dates will be available soon.
Yes. Anyone who has already booked tickets for Use Hearing Protection will receive an email with updates about the exhibition soon. This will include details about how to request a refund if needed.